Ticketing software from €4.99 per agent per month when billed annually.
Each person who responds costs €4.99 per month with annual billing, or €6.99 month to month. The first three months are free for one agent, with no credit card. You get the same product as everyone else: no reduced edition, comparison table or plan to choose. Your customers are always unlimited.
Your first agent for the first three months: unlimited customers and tickets, 100 MB of attachments and files up to 5 MB. No credit card required.
Every person who responds has a seat, starting with the first. Each one adds 5 GB of attachment storage and support for files up to 20 MB.
Two ways to pay; one costs 28% less
With annual billing, one agent costs €4.99 per month: €59 per year, charged once. Month-to-month billing costs €6.99, or €83 over a year. You save €24 per person per year, 28%. There are no tiers, price jumps when you hire or limits that require a sales call: every person costs the same as the first. Customers are never counted.
The first three months are free for one agent, with no credit card; you pay only afterwards. Attachment storage grows with your team — 5 GB per agent — and files can be up to 20 MB.
What changes between Free and Pro
Who counts as an agent
People who respond: administrators, managers and agents. The people in your organisation who work on requests.
Your customers, always. Neither those who write through the public form nor those with portal access to their request history are agents, so they are not counted.
The consequence is worth stating in full: you can give every customer a portal without changing the bill by a cent. You pay for the people who answer, not those who ask.
What is included
Everything, whether you have one person or fifty, including during the free three months. There is no list of excluded features because there are none.
- A portal with your name, logo and colours
- A public form with no customer registration
- Unlimited customers and unlimited requests
- Departments, projects, seven roles and granular permissions
- One conversation, internal notes and attachments with browser previews
- Statuses and labels rewritten in your own words
- Dashboard, search and portal notifications
- An immutable action log
- Erasure and export of one person’s data
When the three months end
We do not ask for a credit card during the first three months. At the end, you choose whether to continue. If you do not, nothing is charged.
If you leave Pro, your data stays where it is. Nothing is deleted: suspending a workspace is reversible, and when it is reactivated everything is where you left it.
Three answers about the trial and pricing
- Do I need a credit card to start?
- No. The free trial lasts three months and starts without a card; no automatic charge is made when it ends.
- Does the trial use a reduced version of the software?
- No. Features are the same; during the free three months you can have one agent, 100 MB of attachments and files up to 5 MB.
- Do prices include VAT?
- No. All amounts shown exclude VAT and any other applicable taxes.
Three months free, no credit card.
No credit card.