A simple, branded help desk for small support teams.
Track requests, assign owners and manage response targets in one place. Customers can submit tickets without creating an account.
Ticketing software for your customers’ requests
OglutTicket is cloud help desk and ticketing software for small and medium-sized businesses. Requests arrive from a public form or customer portal, are assigned to an owner, move through clear statuses and stay together in one place. There are only three things to use: a list, a conversation and a status.
Hosted on European servers and usable without a manual: there is no course to take or seven-step setup wizard to finish before you begin.
Lightweight for agents, invisible to customers
“Easy to use” is usually something you discover after buying. These are the facts behind that claim, separated by who experiences them.
- Four registration fields and the workspace is already running.
- Nothing to configure before the first request. Add departments, projects and roles later, once you know how you work.
- Statuses and labels use your own words. If your team says “Being handled”, that is what it is called.
- No account, no password, no registration.
- They write through a form and reply by email: two things they already know.
- A readable code they can quote on the phone, not a twelve-digit number.
Your name, your address
Name, logo, colours, light or dark theme and a dedicated address. Emails to your customers carry your logo and colour too. Only a small “powered by OglutTicket” remains at the bottom.
One product, three customersInterface preview: the same portal customised with the name, colour and address of three businesses.
There are no passwords
Sign in with your email and a six-digit code delivered to your inbox. Nothing to choose, remember, reset or steal. You can stay recognised for seven days.
This is a single factor delivered by email. The point is not that it is safer than two-factor authentication; it is that there is no password to steal.
Your customers have nothing to learn
Customers submit a request from a public form, verify their email and reply from the protected link. No account, registration or password.
- They write through the public form at your address
- They verify their email
- They reply from the protected link they received
The answer to the most common objection: “my customers will never learn another portal”.
Each customer sees their own work
Agents see only what they have been given: access is separated by project, department, “assigned to me” and “opened by me”. Rules add up and the system denies access when in doubt.
What to look at first
Counters and lists for work that cannot wait: the oldest, the urgent and the requests nobody has picked up yet. Every number opens a filtered list rather than a statistic to admire.
Interface representation built with the same statuses, counters and criteria as the product dashboard.
Artificial intelligence only if you want it. It starts off, you turn it on and choose the model — Claude, ChatGPT, Gemini or Grok. It suggests; it does not decide: triage a new request, draft a reply or summarise a long conversation. A person still answers your customer. While it is off, no message leaves the system.
Four fields and your portal is live.
First name, last name, email and company name. First three months free, no credit card.