A white-label help desk: customers see your name, not a supplier’s.
Software companies, agencies, MSPs and technical firms: whether you support five or fifty customers, requests often live between WhatsApp and a shared inbox. assistenza@. The problem is not the missing tool. It is looking organised in front of your customers.
OglutTicket is software, not a managed support service. Your team remains in charge of replies, while the portal organises requests, ownership and history.
For teams supporting multiple customers
For software companies
When you handle installations, defects and change requests, every customer has a project and every ticket has a code. Your development team finds conversations and attachments without rebuilding context from email and chat.
Create a portal for your software companyFor MSPs and IT providers
When you manage networks, devices or recurring services, each request can be assigned to an owner and customers and projects remain separate. Project priorities and response targets show what cannot wait.
Open a help desk for your IT customersFor web and digital agencies
When maintenance, access requests and corrections arrive through several channels, a branded form gives every request one entry point and one history. Customers write without creating an account.
Try the portal for your agencyThe competitor is not Zendesk. It is the shared inbox.
The real question is not which tool is better. It is what continuing as you are costs.
Yours, from the address to the emails
The portal lives at an address you choose. Only a small “powered by OglutTicket” remains at the bottom.
- address assistenza.tuaazienda.it
- name and logo Yours, on every screen the customer opens
- colour Your primary colour, with a light or dark theme
- email Notifications carry your logo and colour
- privacy notice Yours, on your public form: you are the data controller for your customers
“My customers will never learn another portal.”
They do not need to, because there is nothing to learn. Customers do not sign up: they submit a request from a public form, verify their email and reply from that protected link. They fill in a form and click a link — two things anyone with email can do. If you later want to give someone a portal with their complete history, you can.
Interface representation built with the same statuses, counters and criteria as the product dashboard.
Every team member sees the customers and projects you assign
Use one project per customer, each with its own code. You define a collaborator’s scope through assigned projects and departments, and it applies consistently to lists and search. Access becomes an ordinary decision: grant it to the right people for as long as needed.
Put your name in front of your customers.
First three months free, no credit card.